Calling your customers retards on your Customer Relationship System is not great practice – it is just not professional, and symptomatic of poor training and processes.
Getting bits of your CRS published complete with “retard” comment – well that’s a public relations disaster – as it is for News Digitals Career One.
It also turns out that it is probably illegal, breaching privacy laws.
I do hope they have abandoned said system and turned to Salesforce.com.
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