Comments on: Why Digitalmax now sucks, and how they can get better

By: Steve

Steve — Mon, 16 Nov 2009 04:13:28 +0000

I just got some photos from them and the quality is poor. Dull colours, loss of sharpness and I could even see some aliasing on some photos! Wouldn’t recommend it any more. (probably since they becom hp/Snapfish?).

Steve

By: Tracy

Tracy — Sun, 08 Feb 2009 01:04:04 +0000

I too have been a long time user of Digital Max. I found navigating the old site quite easy and found uploading and cropping of photos etc fantastic. I also found it incredibly handy being able to pick the photos up at the local pharmacy and it was great that this was free.
Since the upgrade to Snapfish I have found that photos I receive back are cropped incorrectly, rather than a 3-4 day turnaround in receiving photos it is approx 9 days and that is after I have complained on about the 6th/7th day. The cost to pick it up from a pharmacy also seems unreasonable. So now not only am I paying what seems unreasonable to pick the photos up, the quality of the photos seem poorer and there is a lenghty delay. I have complained to them and received a pathetic response (written in poor english). Maybe they are being printed in India or something.

Are there any other sites that anyone can recommend?

By: Dennis

Dennis — Mon, 02 Feb 2009 21:10:03 +0000

Hello All, I have used DigitalMax for quite some time now and I always had a 48 hour turnaround with NO delivery charges. After about an hour trying to figure the new site I am convinced that any 12 year old in New Zealand could produce a far better result.
1. It took ages for me to “register” again- they had forgotten me.
2. I have a prepay account but this was not acknowledged.
3. 12 cent a print? BUT $3.95 delivery to a pickup point.
4. Minimum time for delivery 14 days.
It seems to me that photos emailed to Digitalmas are sent to America, then to some cheap place to be processed then sent on to New Zealand.

Answer to Peter Whitehead: try phoning 0800 885 012. Note that this operates 10am to 7 pm New Zealand (Noo Zeelaand) standard time. We are on Summer time.
Recommend that that Snapfish be boycotted.

By: Peter Whitehead

Peter Whitehead — Wed, 21 Jan 2009 08:55:06 +0000

I have be a long time user of Digitmax but since the change to Snapfish, their whole service is crap.
Three times after uploading my photos the site cut me out and this cost me $120-00 in extra internet charges. There have be several other problems in navigating their site. Then to top it all, have you tried to contact them. Snapfish send you an automated reply that usually makes no sense with regard to the original query you had. Emialed their account section as hoping a person was there, but refered back to Snapfish. Pleaded with them to give me a contact number and name of a person in charge so I could tell them about being a customer of theirs at this end, referred to 0800 Snapfish.
Does no one at their company care what is happening.

By: Tessa Apa

Tessa Apa — Fri, 28 Nov 2008 02:06:23 +0000

I am doing a photobook at present and am designing the whole thing myself. you don’t have to accept their designs there is a button to click to do-it-yourself. the new page layouts are better than before. havent finishes this one yet so hopefully the quality is good.

By: Deb

Deb — Tue, 25 Nov 2008 23:15:44 +0000

Very disappointed with Snapfish upgrade. Site is difficult to navigate. Too much time wasted getting where you want to go. Photos which could previously be enlarged to 122cm now being rejected for 50cm x 40cm enlargements. Can’t produce books that you want, no option but to accept their layouts.

Site is now rubbish.
Deb.

By: Kate

Kate — Sun, 26 Oct 2008 02:54:22 +0000

I have had literally thousands of photos developed by digitalmax and am relly cheesed off with the upgrade. I agree with everything else mentioned here but have you ever tried to crop your pics? Absolute disaster! Click the button and the whole thing goes into some kind of spastic fit for minutes on end – I left it once for about 20 minutes and it was still jitter bugging when I returned. Ended up with some old family photos in a laughable state. Have rung them and emailed them and nothing has changed. The only reason I stay with them is that they do the special size I use for making my photographic cards. Frogprints are dearer but much better quality and postage not as dear.
Kate

By: Pat

Pat — Fri, 07 Mar 2008 22:40:33 +0000

Yup, we stopped using them after their upgrade. It’s know just easier paying through the nose in town for the few we print. Recommend any photo printers (hw)?

By: Lance Wiggs

Lance Wiggs — Tue, 04 Mar 2008 11:13:05 +0000

Bwooce
- aha! I was wondering why there was a “choose your upload method button”.
Natalie – nice to know I am not alone in losing everything. Yu have to wonder what these guys where thinking, and wonder more at their lack of response to date..

By: Bwooce

Bwooce — Mon, 03 Mar 2008 00:32:35 +0000

I think it is even worse than you’ve both described :-(

If you get through to upload files there is an “intelligent” upload decision that allows IE users to use an ActiveX control for multiple files, versus everyone else that gets to do it one by one. It doesn’t even tell you this directly… I thought “this is crazy, there must be some multiple upload thing for IE or this is commercial suicide” and I was right.

A huge backward step.

I assumed the changes came about because the old software client was licensed from overseas and must have been licensed on terms that were not scaling too well. No inside information to back that up though. I had issues with that client too, but

I asked them, ages ago, for simple integration with online gallery software. A RESTful shopping cart interface would give them the ability to make money from people who want to reprint photos from other places. I don’t believe there is a NZ photo printer that does this yet, so there is (and has been for 2+ years) an opportunity there.