There must be a better way: Qantas shows how not to do it

Second in a series.

This is the Qantas airline lounge right now. It is 7:10pm on a Friday night, and these folk are standing because all of the seats are taken. It’s much better outside in the normal section of the airport, though it’s also manic there.

Airline lounges seem to be designed for good times but fail during peak traffic time, and when flights are postponed or canceled – which happens pretty much every Friday night here I am told.

There must be a better way.