Telecom – why not walk in our shoes

This is me googling to find out how to recharge my iPad prepay SIM card. The link I used to have to Telecom’s site no longer works, and so I sought help. Last time I got the answer from twitter.

Telecom has a great opportunity to not only write text that responds to the query, but also to use the ad placement to answer the question. I have not charged my iPad for abut a month because it is too hard – so please, pretty please, walk in your customer’s shoes for a while, and figure out how to help us buy your services.

About Lance Wiggs

@lancewiggs
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3 Responses to Telecom – why not walk in our shoes

  1. Even better they should have an app for that. How easy would that be? I think the benefits of that would most certainly outweigh the costs.

  2. Vaughn says:

    Lance I think using Google ads as a way to shortcut the Google algorithm and answer customer questions is an excellent idea, and one which I will certainly steal! Nice post.

  3. Jonny says:

    Some new shoes.

    When you run out of funds on your XT prepaid iPad (T-Stick, phone or Smart phone) you will be redirected to this webpage

    http://pdaportal.telecom.co.nz/mobile/app/menu/outoffunds.html

    It provides information on how to top up and one click access to Topup your SIM online. Yes – you can complete the topup journey while you have zero balance on your SIM.

    Some more improvements to XT top up coming soon.

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