Tag Archives: telecom

Telecom some ideas for your prepay recharge screen

Posted on October 3, 2010 by

This is Telecom’s prepay information screen. I’ve been looking at it a lot over the last two days as both my T Stick and iPad needed recharging. It was a frustrating experience, and the T-Stick just failed again yet the … Continue reading →

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Telecom Broadband meter is a bit short

Posted on August 3, 2010 by

Telecom may want to think about upgrading their broadband meter. My Orcon connection (over Chorus cabinetised lines) is a lot faster than their “Extreme!” speed of about 2.5 Megabits/sec. This is, of course, a good problem to have, and a … Continue reading →

Posted in NZ Business | Tagged , , | 1 Comment

Back to Vodafone, sorry Telecom

Posted on July 23, 2010 by

Another Telecom store experience just now, this time on Queen street. The good news is that they have a SIM cutter that will quickly turn a standard SIM card into a micro-SIM. The bad news is they were reluctant to … Continue reading →

Posted in NZ Business | Tagged | 8 Comments

Unleash those cabinets please

Posted on May 3, 2010 by

A surprising puff piece from Chris Keall in the NBR sings the praises of Telecom’s Chorus Division’s cabinet roll out: The Telecom division is now half way through its government-mandated project to roll-out 3600 roadside fibre optic cable cabinets around … Continue reading →

Posted in Broadband, NZ Business | Tagged , , | 9 Comments

Theresa’s blogging fodder

Posted on March 8, 2010 by

It’s sad and essentially irrelevant any more, but the excerpt (not online) from Theresa Gattung’s book printed in Friday’s Business Herald is beautiful blog and commentator fodder. The book emerges this Friday – and it is certain to have more. … Continue reading →

Posted in NZ Business | Tagged , , | 5 Comments

Vodafone fails to take advantage of Telecom woes

Posted on February 27, 2010 by

Good for Vodafone on putting up www.vodafone.co.nz/leave-the-xt-network/ to try to take advantage of Telecom’s difficulties, but from there it just goes downhill. I’ve annotated their pages. First up the main promo page is pretty cluttered, and I have to say … Continue reading →

Posted in NZ Business | Tagged , , , | 13 Comments

Credit to Telecom, but a lot of work to do

Posted on February 27, 2010 by

Telecom has its XT and 111 woes, and the knives are being wielded across all media. Of course we in the blogosphere got our knives bloodied back in last year, and it just feels a bit sick to see the … Continue reading →

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Why XT keeps failing

Posted on February 16, 2010 by

With a minor, I think, outage last night, Telecom’s XT isn’t racking up the best track record. @NealRich is the engineer that put it all together – and to his credit he fessed up to it a FooCamp. I’m a … Continue reading →

Posted in NZ Business | Tagged , | 4 Comments

How to win customers back – the 4 difficult steps

Posted on January 27, 2010 by

How long does it take to bring back a customer that has had a series of bad experiences? And what do you need to do to get them back? In Simon Grigg‘s case – about 8 years, and a heck … Continue reading →

Posted in NZ Business | Tagged , , , , , | 1 Comment

Is Telecom really doing this?

Posted on December 12, 2009 by

Combine three recent pieces of news: 1: Telecom got fined $500,000 by the Commerce Commission for offering “unlimited data usage and all the internet you can handle”, paying another $8.4m in compensation to customers. The offering was less than unlimited … Continue reading →

Posted in NZ Business | Tagged , , , | 5 Comments

Never buy the warranty: Repairing is cheap

Posted on November 9, 2009 by

Well done Magnum Mac Wellington My MacBook Pro 17 died on Friday. It failed to restart after running the software upgrade for the magic mouse. I tried the usual tricks (Apple has a good knowledgebase) and then twittered the failure … Continue reading →

Posted in NZ Business | Tagged , , , , | 13 Comments

Plenty of opportunity with Telecom’s XT bills

Posted on July 14, 2009 by

With iPhone pricing comparisons all the rage right now, I decided to have a first look at my Telecom XT Bill. I knew this would be entertaining, but despite everything below there is a minor victory, in that I have … Continue reading →

Posted in Business, Internet Business | Tagged , , , , | 2 Comments

What’s wrong with Telco pricing and how to fix it

Posted on July 7, 2009 by

Via the tidbits newsgroup an Aussie (amacbell) succinctly points out the problem with Telco pricing: I know of no other industry where you need to prepurchase on the basis of a best guestimate of the volume of units required for … Continue reading →

Posted in NZ Business | Tagged , , , | 8 Comments

The New Zealand iPhone 3G network debacle

Posted on April 23, 2009 by

The iPhone will dominate the top end of phone sales Even if you are a fan of other platforms, we can all appreciate that Apple has bought new levels of usability to the phone. It’s most obvious in the seamless … Continue reading →

Posted in Internet Business, iphone, NZ Business | Tagged , , , , | 6 Comments

How to twitter if you are a corporation

Posted on April 22, 2009 by

Twitter, for members of my family and those other 4 people that read blogs and have not yet discovered it, is a microblogging service that has just hit the main stream media. By definition it is therefore passé, but in … Continue reading →

Posted in Business, Internet Business, media, NZ Business, telecom, Trade Me | Tagged , , , | 18 Comments