Dear Air New Zealand
Why are you walking away from the revenue provided by people with bank rewards programs – and stopping conversion to Air New Zealand Airpoints Dollars?
I refer of course to the recent notification by BNZ and other banks that they will no longer support Airpoint Dollar conversion.
It puzzles me I admit – as it would seem to me that the program would be 100% electronic and cheap to administer, that the extra money people place in to their Airpoints accounts would encourage them to buy significantly more flights – with both Airpoint Dollars and cash, and that the effort you have put into making the Airpoints Rewards program as good as it is – well it’s a bit wasted now isn’t it?
It also seems like a bit of a clunker of a move for an organisation that in recent years has been getting everything right. What gives? Are you launching a bank?
Please work it out with your former partners – all we want is our AirPoint Dollars back.
Looking forward to your reply
P.S. BNZ, Westpac, ASB and Amex are still on the hool for their annual fees if this benefit does go away.