Better by Design CEO Summit videos

The videos from the 2010 BBD CEO summit are up. The conference was superb and I do recommend viewing these edited videos. Rob Fyfe: Air NZ’s journey. Strong mesage and well delivered Ingrid Fetell – Human Factors – IDEO. How end user observation leads to great design Adam Lowry from Method – how to deliver […]

Better By Design CEO summit notes – Day 2

Day 2 from the BBD CEO summit. Jeremy Moon  restarts. Reminds that the purpose of design is to guide the user to a certain behaviour. Reintroduces Stefan’s model from yesterday Cause→ culture→ Customer experience:→Sum(Comms, Brand, Channels, People, Physical environments, Service, Product) Where customer could be consumer, trade or team. Peter Senge from MIT (via video […]

Better By Design CEO summit notes – Day 1 note 3

Last note of the day Alan M Weber, Co-founder Fast company Change and leadership are the themes of our time. Profound need for organisational change to address fundamental shifts in global realities Sees the world is full of VUCA – Volatility, Uncertainty, Complexity and Ambiguity. (I think he misses a bit here – where is […]

I’ve joined Equip – a Better by Design consultancy

Better By Design is a NZ Government sponsored program that seeks to help high growth companies become design-led – and thus turn into great companies. The end goal of Better by Design is for New Zealand companies to generate more export sales by selling better-designed products and services. It all came out of a 2003 […]

Standing again for InternetNZ Council

After much agonising I’ve decided to stand again for the InternetNZ council. It’s an important organisation, and we have seen excellent results over the last three years. While the demands on my time have sometimes been very high, the cause is worthy, and it has been rewarding to meet and work with a wide range […]


I’m on the Better by Design CEO Study Tour, visiting a host of companies in the SF Bay area. I’ll try to post notes as I go. IDEO is held up by many of the exemplar of user centered design, and certainly some of their output has shown that. I was a huge fan of […]

Buyers and Sellers guide to Web Design and Development firms

A few weeks ago I requested visits to Auckland Web design and development firms, receiving a healthy range of responses. I didn’t get to visit everyone, but thanks to everyone who replied, and to those who suffer my visit. I managed to get to, in the self-imposed two-week deadline, 11 companies: 3Bit, Marker Studio, OnFire, Pitch, TheWebCompany, […]