Matt McKendry Learned from Apple that the employee experience is as important as the customer experience, something that applies absolutely to consulting companies like Deloitte. Learned from Stanford D School (design school) to move away from Powerpoint. Ironically Matt is using powerpoint to show pretty pictures during this talk. Matt took some learnings back, and …
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Keith Yamashita from XYPartners. Seeing defects. CEO as designer. Yamashita San (I’ll refer to him as Keith from now on) worked for Steve Jobs at Next Computers as his writer when he was 26. His job was apparently to extract what was in Steve’s mind and get it on paper – an impossible undertaking. Keith …
Matt Brown is President and Co-Founder big BOING. His introduction, by Judith Thompson, played up that he attracted their attention when he said that play you are immersed in as a child drives the creativity you have as an adult. Apparently that rolled through to the way he had set up his company. Trained as …
David Lawee is VP corporate development for Google. He started by trying to articulate why Yahoo! is failing, believing it comes back to their inability to crisply identify a mission statement. (This is quite something from Google, who are failing right now to understand what they are, and are being pilloried for moving away from …
Tim Brown is the CEO of IDEO, and one of the thinkers who energised the beginning of the design thinking movement in New Zealand. He now says we need to move beyond that phase, noting that life expectancy of companies is dropping. The average life of a fortune 500 company is 45 years, with 40% …
I’m here at the Better By Design CEO Summit, which is an excellent event that occurs every 1.5-2 years. It’s targeted at CEOs and senior leaders from the Better By Design client companies, and from companies considering entering the program or who are already walking the design leadership path. The group also contains design and …
I’m really quite sad to be missing this year’s CEO Summit, but Punakaiki Fund has to take preference. The summits are aimed at CEOs of medium- and larger-sized NZ companies, and combine an audience from the design profession with the CEOS, management teams and a host of high quality local and international speakers. They are …
A few weeks ago I requested visits to Auckland Web design and development firms, receiving a healthy range of responses. I didn’t get to visit everyone, but thanks to everyone who replied, and to those who suffer my visit. I managed to get to, in the self-imposed two-week deadline, 11 companies: 3Bit, Marker Studio, OnFire, Pitch, TheWebCompany, …
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The videos from the 2010 BBD CEO summit are up. The conference was superb and I do recommend viewing these edited videos. Rob Fyfe: Air NZ’s journey. Strong mesage and well delivered Ingrid Fetell – Human Factors – IDEO. How end user observation leads to great design Adam Lowry from Method – how to deliver …
Day 2 from the BBD CEO summit. Jeremy Moon restarts. Reminds that the purpose of design is to guide the user to a certain behaviour. Reintroduces Stefan’s model from yesterday Cause→ culture→ Customer experience:→Sum(Comms, Brand, Channels, People, Physical environments, Service, Product) Where customer could be consumer, trade or team. Peter Senge from MIT (via video …
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Last note of the day Alan M Weber, Co-founder Fast company Change and leadership are the themes of our time. Profound need for organisational change to address fundamental shifts in global realities Sees the world is full of VUCA – Volatility, Uncertainty, Complexity and Ambiguity. (I think he misses a bit here – where is …
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Next up at the BBD summit was a panel giving feedback from the CEO tour of the SF Bay area, lead by Stefan Preston. 25 people got to see all the awesome companies including Google, Facebook, Mozilla and IDEO. (Yes – I am jealous as heck) Stephen Tindall first had a cameo talking about the …
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These are very very rough notes from the Better By Design CEO summit, being held as I write these on Wednesday and Thursday 2nd and 3rd of November. Judith Thompson, who has lead the NZTE BBD team for five years kicked things off. Design is important. Apple is a recurring theme, their products have opened …
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A great look at how important the iPhone has been to Apple’s success over at Bullcross. My favorite chart is below. The last two quarters are projections: During this seismic shift in revenue source Apple’s overall revenue rose from $24 billion in the year ended September 2007 to $42.9 billion in the year ended September …
Here’s a somewhat random assortment of posts that I like – updated June 19, 2013. Investing and growing companies Investing on the dot – Using Syft as a case study of when to invest. Investing with appropriate speed – Balancing decision and execution speed with the amount. Blame directors for failure, CEOs for success – and make sure you …
Lance Wiggs 