Telecom – why not walk in our shoes

This is me googling to find out how to recharge my iPad prepay SIM card. The link I used to have to Telecom’s site no longer works, and so I sought help. Last time I got the answer from twitter.

Telecom has a great opportunity to not only write text that responds to the query, but also to use the ad placement to answer the question. I have not charged my iPad for abut a month because it is too hard – so please, pretty please, walk in your customer’s shoes for a while, and figure out how to help us buy your services.

Published by Lance Wiggs


3 replies on “Telecom – why not walk in our shoes”

  1. Lance I think using Google ads as a way to shortcut the Google algorithm and answer customer questions is an excellent idea, and one which I will certainly steal! Nice post.


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