The other day I noted that Telecom seemed to be ramping up data use sources on the XT network, asking “Is Telecom really doing this?“
Commenters said I was being unfair (and perhaps I was) as the XT network is much better than AT&T’s, there is fiber to each cell site and we have data limits in New Zealand that will prevent overload.
The promotion is going well : Telecom on Friday tweeted “We are currently giving away 3 T-Sticks a minute”
3: This morning all hell broke lose and the network died South of Taupo.
Credit to @TelecomNZ for responding on Twitter.
I’m pretty sure that despite the quantity of T-Sticks sold that there is another reason for this, but regardless, the timing is lousy for Telecom and the incident is terrible for all of us. What’s the use of a free T-Stick (or a phone for that matter) on a network that does not work?
As we become more and more dependent on mobile devices, both for voice and data, it’s incredible that a company like Telecom can fail in this way. Their response will be telling.
A quote such as this:
Customers’ ability to contact emergency services during the outage had not been affected, Ms Murphy said.
is simply wrong. I am one of the incraesing number of people with no home phone, and while I do have Skype as a backup I can say that my ability to call 111 from home is affected. Meanwhile we cannot just ignore any 111 call requirements for those that are not at home.
Despite the Stuff article saying “Telecom’s website is being regularly updated” this is what you get to see a few hours later, while the network is still down (10:58):
No updates on news page (11:03)