Marvel at the results.
Well don’t bother actually – as here are those results.
On Dell.com you use this search box.
and get a nice list of 30 inch monitors. No surprise there. There are even some NEC models shown.
For the downunder sites the search box says “Keyword search”.
No idea why. Perhaps it is because it doesn’t actually work. Note how the phone support phrases are different as well.
So let’s see the results. You know this isn’t going to be good.
On Dell.co.nz you get this – three error reports containing the search phrase. I really wanted to buy a monitor, and these error messages are kind of scary.
On Dell.com.au it’s even worse – I have no idea how the search found these two printers, and nothing else.
As an aside those printer photos and descriptions are completely useless. Oh and those two printers – are actually the same model posted in different sections of the site.
This cannot be that hard to get right – yes search is hard, but for goodness sake the mother-site is working well.
I am continuously staggered and saddened by Dell’s descent, over the last few years, into usability hell. Fail.