It’s great to see that Trade Me’s values have not changed in the years since I was there. The success of Trade Me was in no small part due to the sometimes rigorous enforcement of these.
It’s no surprise to see that customers come first at Trade Me, as they do at many other organisations. By many would wonder why usability (awesome online experiences) is paramount. It’s because everything else, including customer happiness and ultimately profit is derived from having web products that are delightful.