Are your customers retards?

Calling your customers retards on your Customer Relationship System is not great practice – it is just not professional, and symptomatic of poor training and processes.

Getting bits of your CRS published complete with “retard” comment – well that’s a public relations disaster – as it is for News Digitals Career One.

It also turns out that it is probably illegal, breaching privacy laws.

I do hope they have abandoned said system and turned to Salesforce.com.

Published by Lance Wiggs

@lancewiggs