Ask and ye shall receive
- Ask staff to present to the CEO their delivered improvements each quarter. In front of their peers. (this really works)
- Fire your unprofitable customers – that means you need to make sure you know how much each of your customers costs to service and earns you in margin
- Fire your expensive consultants if they are not adding revenue or reducing costs by an amount well in excess of their fees. If you don’t know then fire them anyway. Re-assess every week. or day.