Third in a series. Sadly no airline gets it completely right, and we won’t be happy until almost all airlines (and airports) get it right. But the good news is that some airlines are getting some of it, and one even gets most of it. Let’s have a quick look at some good practices, and …
Continue reading “There must be a better way: Airlines that get it right”
Second in a series. This is the Qantas airline lounge right now. It is 7:10pm on a Friday night, and these folk are standing because all of the seats are taken. It’s much better outside in the normal section of the airport, though it’s also manic there. Airline lounges seem to be designed for good …
Continue reading “There must be a better way: Qantas shows how not to do it”
Lance Wiggs 