Departure tax going, but a bad job doesn’t help

Thank goodness. Auckland airport’s embarrassingly poor departure tax system is for the trash heap – and rightly so. For example – what can’t you see in this photo of the departure tax place next to the immigration entrance? That’s right – the price. You can’t see the price. A simple sign saying “Departure tax – …

There must be a better way: Qantas shows how not to do it

Second in a series. This is the Qantas airline lounge right now. It is 7:10pm on a Friday night, and these folk are standing because all of the seats are taken. It’s much better outside in the normal section of the airport, though it’s also manic there. Airline lounges seem to be designed for good …

There must be a better way – The Pain of Flying

It’s 320pm – and I’ve just been trapped in a chair for over 2 hours. Trapped in one location with no chance of standing up, no chance of stretching, and no chance of working. Clearly I am flying. However, it isn’t meant to be like this. I’m sitting in business class, the plane isn’t delayed, …