Casey Sheahan is the CEO of Patagonia, the apparel company with a conscience. He was introduced by Jeremy Moon from Icebreaker who is a big fan of the company. (When living in the US a friend and I used to call Patagonia Patagucci – due to the price of their clothing. Despite that I still …
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Dev Patnaik is from Jump Associates, which apparently sites between McKinsey and IDEO. He is the author of Wired to Care: How Companies Prosper When They Create Widespread Empathy Dev (pronounced Dave) started with the announcement of the Sony PS2, which Microsoft saw as a genuine threat to the PC, and so launched the Xbox …
In the intro Jeremy Moon recounted how clothing companies moved from wholesaling to wholesaling and retailing, worrying unnecessarily as it turns out, about retailer concern about disintermediation. , Their latest challenge for the industry is selling directly online, again worrying about the response from store retailers but it seems again unnecessarily so, Lorna Borenstein – speaks …
Matt McKendry Learned from Apple that the employee experience is as important as the customer experience, something that applies absolutely to consulting companies like Deloitte. Learned from Stanford D School (design school) to move away from Powerpoint. Ironically Matt is using powerpoint to show pretty pictures during this talk. Matt took some learnings back, and …
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Keith Yamashita from XYPartners. Seeing defects. CEO as designer. Yamashita San (I’ll refer to him as Keith from now on) worked for Steve Jobs at Next Computers as his writer when he was 26. His job was apparently to extract what was in Steve’s mind and get it on paper – an impossible undertaking. Keith …
Matt Brown is President and Co-Founder big BOING. His introduction, by Judith Thompson, played up that he attracted their attention when he said that play you are immersed in as a child drives the creativity you have as an adult. Apparently that rolled through to the way he had set up his company. Trained as …
David Lawee is VP corporate development for Google. He started by trying to articulate why Yahoo! is failing, believing it comes back to their inability to crisply identify a mission statement. (This is quite something from Google, who are failing right now to understand what they are, and are being pilloried for moving away from …
Tim Brown is the CEO of IDEO, and one of the thinkers who energised the beginning of the design thinking movement in New Zealand. He now says we need to move beyond that phase, noting that life expectancy of companies is dropping. The average life of a fortune 500 company is 45 years, with 40% …
I’m here at the Better By Design CEO Summit, which is an excellent event that occurs every 1.5-2 years. It’s targeted at CEOs and senior leaders from the Better By Design client companies, and from companies considering entering the program or who are already walking the design leadership path. The group also contains design and …
internetnz, originally uploaded by LanceWiggs. InternetNZ offer a 10 year subscription, which is a stellar idea, and one I grabbed. The pain of the act of paying is fairly high from both the customer and business perspective, especially when the amounts are low. Taking money up front for a long period reduces transactions costs, gives …
Dialect Payments Pty Ltd., originally uploaded by LanceWiggs. I tried to pay my Internet NZ for the year – actually for the next ten years – and ended up in payment provider hell. This happens, and I let Internet NZ know, but what makes me doubly upset is the error message when I hit the …
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At the NBR the comments on an article by Ben Kepes have morphed into a discussion about where to live. Some advocate Australia, others sing the praises of New Zealand. I’ve shopped around over the years, living in two Australian (Fremantle and Melbourne), four New Zealand (Wellington, Nelson, Palmerston North and Auckland) and two American …
Massey responded to my post below, showing good commitment to monitoring the news threads. They offered to change my preferred name, and I accepted. I also sent some unsolicited advice, learnings from my experiences as a Yale MBA alumni. This is the tip of the iceberg, and having seen icebergs recently I have a visceral …
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Massey, originally uploaded by LanceWiggs. Massey University is trying to ask us for money. So far they are a long long way from the level of professionalism required. Start by understanding given names.
Lance Wiggs 