And there I was praising Telecom the other day – praise it seems that was all too soon. I am concerned that recent behavior is indicating that Telecom is back to its old monopolist ways.
I write of course of the XT network interference with the Vodafone network. The facts laid out in Vodafone’s submission and the court case – ably reported by the NBR – are on the surface pretty simple:
- Telecom’s new XT network interferes with the Vodafone network
- Telecom has known about this for a while
- Telecom could have removed this interference by spending $900,000 to install filters
There is a bit more nuance in the court case, but as a customer I am mad enough as it stands.
Yes Vodafone could spend some money to maintain their own service quality, yes Vodafone coverage is not close to perfect anyway, and yes Vodafone could have formally engaged with Telecom earlier.
But one the thing that has changed is Telecom’s new network.
The absolutely crazy thing is that the $900,000 to update all Telecom cells is chump-change in this context, and by not spending it Telecom is not only risking a lot, they making us all suffer:
- Telecom suffers as they suffer PR damage, just as they launch a new network
- Telecom suffers if their launch date is delayed
- Telecom and Vodafone suffer financial costs of the court cases
- Vodafone suffers as their network quality drops precipitously
- We all suffer as we all have even more lousy phone services
- The lawyers win – they always do
It’s positively juvenile, and the sort of behavior I would have expected from the old Telecom administration.
So please wake up Telecom – and behave in a way that shows you care about all New Zealanders. Demonstrate some of the values that you are trying to show in the video you produced.
- Fess up, say you will install the filters as quickly as possible
- Install those filters within a week. Nothing is impossible
- Settle with Vodafone so that their lawyers don’t run your business.
In the meantime those in the executive suites please ask yourselves How did this happen? Was this a decision made at the top or were you as blindsided as much as we were? If you were blindsided then how could your culture let that happen?
Until you fess up and move on we are back to the old promote one way and behave in an entirely differnt way – it doesn’t work for children and it certainly doesn’t work on us adults.
We’ll find out tomorrow at midday whether Vodafone is vindicated, but in the meantime I just want my phone to work properly.