Vodafone’s iPhone 4S plans seem to have forgotten data

Vodafone released their iPhone 4S plans, and I feel very disappointed. Vodafone have a superior number of Texts versus Telecom on all but Telecom’s most expensive plan, which matches the 2500 texts. Their voice… well who cares. Forget about the worrying ‘no plan transfers’ as well, and head straight for that data line. The maximum […]

Vodafone fails to take advantage of Telecom woes

Good for Vodafone on putting up http://www.vodafone.co.nz/leave-the-xt-network/ to try to take advantage of Telecom’s difficulties, but from there it just goes downhill. I’ve annotated their pages. First up the main promo page is pretty cluttered, and I have to say I am really unsure what the offer actually is. It seems Vodafone wants me to […]

An open letter to Vodafone Group from New Zealand

Dear Vodafone Group We don’t yet have the Kindle available in New Zealand, and I suspect that you are the folks to talk to. You see I’m pretty sure the folks at Vodafone New Zealand would love us to have the Kindle down here – after all we surely rank ahead of East Timor and […]

Is Telecom really doing this?

Combine three recent pieces of news: 1: Telecom got fined $500,000 by the Commerce Commission for offering “unlimited data usage and all the internet you can handle”, paying another $8.4m in compensation to customers. The offering was less than unlimited in speed after everybody jumped on board – oh and they were shaping as well. […]

Never buy the warranty: Repairing is cheap

Well done Magnum Mac Wellington My MacBook Pro 17 died on Friday. It failed to restart after running the software upgrade for the magic mouse. I tried the usual tricks (Apple has a good knowledgebase) and then twittered the failure and headed for Magnum Mac, Mac in hand. I’ve been there plenty of times, but […]

iPhone prices – a failed experiment

NZ iPhone plan comparison It’s sad – but this great idea – a collaborative iPhone pricing spreadsheet for New Zealand – has completely failed. It’s a mess, there are people deleting things and Telco or device religion rather than science seems to be driving behaviour. I don’t care how much Vodafone’s rates are – their […]

What’s wrong with Telco pricing and how to fix it

Via the tidbits newsgroup an Aussie (amacbell) succinctly points out the problem with Telco pricing: I know of no other industry where you need to prepurchase on the basis of a best guestimate of the volume of units required for the month ahead. If you guess wrong and don’t use all the units you bought […]

How NOT to Twitter if you are a corporation

A little while back I praised Vodafone New Zealand for their excellent Twittering, inside an article on How to Twitter if you are a Corporation. They reached out to customers, solved problems, gently nudged opinion their way and generally were liked by everybody. The account was run by Paul Brislen – who let his own […]

The XT network debable – Winners and Losers

I was pretty angry at Telecom yesterday when I wrote Pay the $900,000 Telecom you cheap sods, but a day later it seems that they will do so. Good. Now that the debacle is over, let’s check the winners and losers tally. Winners – in order Vodafone, for a well-timed legal action which created a […]

Spend the $900,000 Telecom – you cheap sods

Sigh. And there I was praising Telecom the other day – praise it seems that was all too soon. I am concerned that recent behavior is indicating that Telecom is back to its old monopolist ways. I write of course of the XT network interference with the Vodafone network. The facts laid out in Vodafone’s […]

The New Zealand iPhone 3G network debacle

The iPhone will dominate the top end of phone sales Even if you are a fan of other platforms, we can all appreciate that Apple has bought new levels of usability to the phone. It’s most obvious in the seamless connection with the App store on iTunes – a system that  makes building, selling and […]

How to twitter if you are a corporation

Twitter, for members of my family and those other 4 people that read blogs and have not yet discovered it, is a microblogging service that has just hit the main stream media. By definition it is therefore passé, but in the meantime we may as well use it well. Examples: How not to twitter. @NZStuff […]

Vodafone and data warehousing: A translation of that abstract

<cynic mode firmly switched on, with apologies to Rachel> Via Mauricio, it seems from this, that Vodafone  are using data warehousing techniques to drive customer retention. I’ve had a go at interpreting the abstract of “The Customer Retention Journey at Vodafone New Zealand” below. Speaker Rachel Harrison is the Vodafone Lead Analyst who is giving […]