Vodafone released their iPhone 4S plans, and I feel very disappointed. Vodafone have a superior number of Texts versus Telecom on all but Telecom’s most expensive plan, which matches the 2500 texts. Their voice… well who cares. Forget about the worrying ‘no plan transfers’ as well, and head straight for that data line. The maximum …
Continue reading “Vodafone’s iPhone 4S plans seem to have forgotten data”
This is Telecom’s prepay information screen. I’ve been looking at it a lot over the last two days as both my T Stick and iPad needed recharging. It was a frustrating experience, and the T-Stick just failed again yet the screen gives no useful information: Please – can someone redesign this? Here’s what I’d like …
Continue reading “Telecom some ideas for your prepay recharge screen”
Good for Vodafone on putting up http://www.vodafone.co.nz/leave-the-xt-network/ to try to take advantage of Telecom’s difficulties, but from there it just goes downhill. I’ve annotated their pages. First up the main promo page is pretty cluttered, and I have to say I am really unsure what the offer actually is. It seems Vodafone wants me to …
Continue reading “Vodafone fails to take advantage of Telecom woes”
Telecom has its XT and 111 woes, and the knives are being wielded across all media. Of course we in the blogosphere got our knives bloodied back in last year, and it just feels a bit sick to see the carnage now. So let’s be nice and give credit to Telecom for three things: For …
Continue reading “Credit to Telecom, but a lot of work to do”
Dear Vodafone Group We don’t yet have the Kindle available in New Zealand, and I suspect that you are the folks to talk to. You see I’m pretty sure the folks at Vodafone New Zealand would love us to have the Kindle down here – after all we surely rank ahead of East Timor and …
Continue reading “An open letter to Vodafone Group from New Zealand”
Combine three recent pieces of news: 1: Telecom got fined $500,000 by the Commerce Commission for offering “unlimited data usage and all the internet you can handle”, paying another $8.4m in compensation to customers. The offering was less than unlimited in speed after everybody jumped on board – oh and they were shaping as well. …
Well done Magnum Mac Wellington My MacBook Pro 17 died on Friday. It failed to restart after running the software upgrade for the magic mouse. I tried the usual tricks (Apple has a good knowledgebase) and then twittered the failure and headed for Magnum Mac, Mac in hand. I’ve been there plenty of times, but …
Continue reading “Never buy the warranty: Repairing is cheap”
NZ iPhone plan comparison It’s sad – but this great idea – a collaborative iPhone pricing spreadsheet for New Zealand – has completely failed. It’s a mess, there are people deleting things and Telco or device religion rather than science seems to be driving behaviour. I don’t care how much Vodafone’s rates are – their …
Via the tidbits newsgroup an Aussie (amacbell) succinctly points out the problem with Telco pricing: I know of no other industry where you need to prepurchase on the basis of a best guestimate of the volume of units required for the month ahead. If you guess wrong and don’t use all the units you bought …
Continue reading “What’s wrong with Telco pricing and how to fix it”
A little while back I praised Vodafone New Zealand for their excellent Twittering, inside an article on How to Twitter if you are a Corporation. They reached out to customers, solved problems, gently nudged opinion their way and generally were liked by everybody. The account was run by Paul Brislen – who let his own …
Continue reading “How NOT to Twitter if you are a corporation”
I was pretty angry at Telecom yesterday when I wrote Pay the $900,000 Telecom you cheap sods, but a day later it seems that they will do so. Good. Now that the debacle is over, let’s check the winners and losers tally. Winners – in order Vodafone, for a well-timed legal action which created a …
Continue reading “The XT network debable – Winners and Losers”
Sigh. And there I was praising Telecom the other day – praise it seems that was all too soon. I am concerned that recent behavior is indicating that Telecom is back to its old monopolist ways. I write of course of the XT network interference with the Vodafone network. The facts laid out in Vodafone’s …
Continue reading “Spend the $900,000 Telecom – you cheap sods”
The iPhone will dominate the top end of phone sales Even if you are a fan of other platforms, we can all appreciate that Apple has bought new levels of usability to the phone. It’s most obvious in the seamless connection with the App store on iTunes – a system that makes building, selling and …
Continue reading “The New Zealand iPhone 3G network debacle”
Twitter, for members of my family and those other 4 people that read blogs and have not yet discovered it, is a microblogging service that has just hit the main stream media. By definition it is therefore passé, but in the meantime we may as well use it well. Examples: How not to twitter. @NZStuff …
<cynic mode firmly switched on, with apologies to Rachel> Via Mauricio, it seems from this, that Vodafone are using data warehousing techniques to drive customer retention. I’ve had a go at interpreting the abstract of “The Customer Retention Journey at Vodafone New Zealand” below. Speaker Rachel Harrison is the Vodafone Lead Analyst who is giving …
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Lance Wiggs 