A few choice quotes from the Australia Communications and Media Authority’s “Report 4— Changing business models in the Australian communication and media sectors: Challenges and response strategies” It’s worth reading the report – at least for your industry. “At June 2010, there were approximately 3.5 million mobile broadband services in operation, an increase of 71 …
Continue reading “Quotes from the ACMA business model report”
Telecom’s store also has the mock phones. But they have a nice low use prepay data plan, a friendly guy giving tips on how to cut a mini sim and no form in sight. Nik gave his name and address, and that was that. Indeed they even offered to cut the SIM card for Nik …
Three different things getting in the way of customers buying at the local Vodafone store. The first is the wall of unusable phones. The mock phones let you check the look of the case, but they don’t let you experience the most important thing of all – the software. Next is the sign up form, …
NZ iPhone plan comparison It’s sad – but this great idea – a collaborative iPhone pricing spreadsheet for New Zealand – has completely failed. It’s a mess, there are people deleting things and Telco or device religion rather than science seems to be driving behaviour. I don’t care how much Vodafone’s rates are – their …
A little while back I praised Vodafone New Zealand for their excellent Twittering, inside an article on How to Twitter if you are a Corporation. They reached out to customers, solved problems, gently nudged opinion their way and generally were liked by everybody. The account was run by Paul Brislen – who let his own …
Continue reading “How NOT to Twitter if you are a corporation”
I was pretty angry at Telecom yesterday when I wrote Pay the $900,000 Telecom you cheap sods, but a day later it seems that they will do so. Good. Now that the debacle is over, let’s check the winners and losers tally. Winners – in order Vodafone, for a well-timed legal action which created a …
Continue reading “The XT network debable – Winners and Losers”
Sigh. And there I was praising Telecom the other day – praise it seems that was all too soon. I am concerned that recent behavior is indicating that Telecom is back to its old monopolist ways. I write of course of the XT network interference with the Vodafone network. The facts laid out in Vodafone’s …
Continue reading “Spend the $900,000 Telecom – you cheap sods”
This really is a stunning piece of work – even made this cynic think twice. Well done Telecom. It’s important because it shows that Telecom increasingly gets it – they are getting that it is about delivering the right service to New Zealanders (fiber to the home rated a mention), they get that it is …
Twitter, for members of my family and those other 4 people that read blogs and have not yet discovered it, is a microblogging service that has just hit the main stream media. By definition it is therefore passé, but in the meantime we may as well use it well. Examples: How not to twitter. @NZStuff …
I really should have checked the SSC Broadband Map before signing up to Vodafone 3G coverage. It appears that Roseneath, one of NZ’s wealthier suburbs, and where I live, is barely covered by Vodafone’s 3G service. Actually there are plenty of gaps across Wellington – including Karaka Bay, Worser Bay and Seatoun, where many of …
Via the NBR I hear that ISPs can snoop on us from April the 5th. S92 was nothing. The Telecommunications (Intercept Capability) Act, coming into full force on April 5, will let the Police, SIS and the GCSB (Government Communications Security Bureau) execute search warrants on internet service providers to grab users’ data Right now …
Part four of a four part take on the end of Ferrit. We started with Market Space, then site idea and execution, and business economics. This is hopefully the last Ferrit post, but the most important in this series The Governance Failure There were failures at a number of levels from Telecom, including poor strategy, …
Part three of a four part take on the end of Ferrit. We started with Market Space, then site idea and execution, and governance failure will finish things off. The economics The business result had to be razor thin commissions, if any. The site depended upon the larger stores providing volume of products, which they …
Perhaps we will never know, but some details are emerging on the likes of Twitter and personal emails. I’ve also had a conversation with Ralph Brayham, which is sadly confidential. All I can say that I won’t be purchasing Ferrit. Let’s start with the most interesting ones: Telecom’s own press release Telecom has decided to …
Continue reading “More commentry on Ferrit’s rise and demise”
While it is very clear that Ferrit has failed as a business, I do not believe it is as clear that it should be closed down. The reasons for the business failure are usability, costs and strategy. All three can be worked on, and from the evidence, I don’t think any have been given a …
Lance Wiggs 