Why online ad spend is low in New Zealand #2

So NZ has low broadband penetration, which means kiwi’s spend less time online, and have less desire to click on random advertising links. But that is not the full story for the paucity of media spend here. 3: The lack of eCommerce players Aside from Trade Me, the airlines and banks, New Zealand has had …

Customer service – how to ensure phones are answered

Meg Whitman commented that in the early days Paypal customer support staff didn’t answer the phone – they were avoiding speaking to customers. I don’t understand why more customer service lines don’t follow Trade Me’s example. At Trade Me you pay$1.99 per minute when you call (a 900 or o900 number) customer service – but …

Surfing from work…

Personal surfing from work is bad, says the Deputy Leader of the Opposition in New Zealand. While this may be a great debating point for the chamber, Brownlee clearly isn’t thinking this one through. I certaibnkly wouldn’t want ot work for him, nor for any organisation that wanted such micro control over my activities. Better …

PS3 sales banned on eBay UK, restricted on eBay USA

Stupid. Really stupid. eBay USA is restricting sale of Sony PS3’s to members with high feedback, and even then only one per member. eBay UK is prohibiting sale of PS’s until pre-sales commence next year. Thus does eBay, which normally serves to reduce barriers, prevent trading across borders. The obvious play is to buy PS3’s …