Gary Rivlin, writing for Fortune, wrote a super article on Microsoft’s problem. As a hefty hint of the contents the editors placed a large photo of Steve Ballmer under the headline. But more telling to me was this shot later in the article, of Steve in his office. It’s an office stuck in the 90s, …
Continue reading “The problem with Microsoft is in this office”
How long does it take to bring back a customer that has had a series of bad experiences? And what do you need to do to get them back? In Simon Grigg‘s case – about 8 years, and a heck of a lot. Let’s look at the lessons learned, and I’m also going to draw …
Continue reading “How to win customers back – the 4 difficult steps”
OK – so I’m almost always picking the bearish side for investments, but this one seems pretty clear. It’s a case of a lousy company buying a lousy company. First let me explain what the implicatons of that are, and secondly lets breifly look at why Microsoft and Yahoo will be a hard combination to …
Lance Wiggs 