This is Telecom’s prepay information screen. I’ve been looking at it a lot over the last two days as both my T Stick and iPad needed recharging. It was a frustrating experience, and the T-Stick just failed again yet the screen gives no useful information: Please – can someone redesign this? Here’s what I’d like …
Continue reading “Telecom some ideas for your prepay recharge screen”
Telecom may want to think about upgrading their broadband meter. My Orcon connection (over Chorus cabinetised lines) is a lot faster than their “Extreme!” speed of about 2.5 Megabits/sec. This is, of course, a good problem to have, and a symptom of ever increasing speeds. Fibre to the home will give well over ten times …
Another Telecom store experience just now, this time on Queen street. The good news is that they have a SIM cutter that will quickly turn a standard SIM card into a micro-SIM. The bad news is they were reluctant to pull it out of the drawer, and were certainly not taking responsibility for doing the …
A surprising puff piece from Chris Keall in the NBR sings the praises of Telecom’s Chorus Division’s cabinet roll out: The Telecom division is now half way through its government-mandated project to roll-out 3600 roadside fibre optic cable cabinets around neighborhoods nationwide. Each shortens the distance that data has to travel over an older copper …
It’s sad and essentially irrelevant any more, but the excerpt (not online) from Theresa Gattung’s book printed in Friday’s Business Herald is beautiful blog and commentator fodder. The book emerges this Friday – and it is certain to have more. Gordon Campbell has had a good go, and of course The Standard is not above …
Good for Vodafone on putting up http://www.vodafone.co.nz/leave-the-xt-network/ to try to take advantage of Telecom’s difficulties, but from there it just goes downhill. I’ve annotated their pages. First up the main promo page is pretty cluttered, and I have to say I am really unsure what the offer actually is. It seems Vodafone wants me to …
Continue reading “Vodafone fails to take advantage of Telecom woes”
Telecom has its XT and 111 woes, and the knives are being wielded across all media. Of course we in the blogosphere got our knives bloodied back in last year, and it just feels a bit sick to see the carnage now. So let’s be nice and give credit to Telecom for three things: For …
Continue reading “Credit to Telecom, but a lot of work to do”
With a minor, I think, outage last night, Telecom’s XT isn’t racking up the best track record. @NealRich is the engineer that put it all together – and to his credit he fessed up to it a FooCamp. I’m a big fan of the XT network when it works – for my iPhone, and so …
How long does it take to bring back a customer that has had a series of bad experiences? And what do you need to do to get them back? In Simon Grigg‘s case – about 8 years, and a heck of a lot. Let’s look at the lessons learned, and I’m also going to draw …
Continue reading “How to win customers back – the 4 difficult steps”
Combine three recent pieces of news: 1: Telecom got fined $500,000 by the Commerce Commission for offering “unlimited data usage and all the internet you can handle”, paying another $8.4m in compensation to customers. The offering was less than unlimited in speed after everybody jumped on board – oh and they were shaping as well. …
Well done Magnum Mac Wellington My MacBook Pro 17 died on Friday. It failed to restart after running the software upgrade for the magic mouse. I tried the usual tricks (Apple has a good knowledgebase) and then twittered the failure and headed for Magnum Mac, Mac in hand. I’ve been there plenty of times, but …
Continue reading “Never buy the warranty: Repairing is cheap”
With iPhone pricing comparisons all the rage right now, I decided to have a first look at my Telecom XT Bill. I knew this would be entertaining, but despite everything below there is a minor victory, in that I have actually managed to do view the bill online. This is big win versus Telstra and …
Continue reading “Plenty of opportunity with Telecom’s XT bills”
Via the tidbits newsgroup an Aussie (amacbell) succinctly points out the problem with Telco pricing: I know of no other industry where you need to prepurchase on the basis of a best guestimate of the volume of units required for the month ahead. If you guess wrong and don’t use all the units you bought …
Continue reading “What’s wrong with Telco pricing and how to fix it”
The iPhone will dominate the top end of phone sales Even if you are a fan of other platforms, we can all appreciate that Apple has bought new levels of usability to the phone. It’s most obvious in the seamless connection with the App store on iTunes – a system that makes building, selling and …
Continue reading “The New Zealand iPhone 3G network debacle”
Twitter, for members of my family and those other 4 people that read blogs and have not yet discovered it, is a microblogging service that has just hit the main stream media. By definition it is therefore passé, but in the meantime we may as well use it well. Examples: How not to twitter. @NZStuff …
Lance Wiggs 