10 tips for Telecom’s outsourcing to Manila

I’m actually ok with Telecom outsourcing part of their broadband help-desk support to Manila – as long as they do it right, which, knowing Telecom, they won’t. Here are some implementation tips for them…. Firstly, don’t let the Filipinos pretend that they are sitting in Waikanae or Auckland. That’s insulting to them and insulting to …

Another Xero competitor: Larry Ellison

Netsuite, in which Oracle’s Larry Ellison owns 61.1% and controls 74.1%, is about to IPO. The company”  “offers Web-based services that let small and medium-size companies handle tasks such as accounting and keeping track of customers.” It’s basically SAP/Peoplesoft/Seibel/Oracle for small and medium sized businesses with less than 1000 employees. and it is, like Xero, …

NZ Banks blame you

Slashdot is covering Computerworld‘s scoop of the proposed NZ banking code of practise that demands to see users PC’s in the event of a disputed transacton. Slashdot readrers don’t like it. at all. and neither do I. From TFA: “Liability for any loss resulting from unauthorized Internet banking transactions rests with the customer if they …

ASA pings Love Calculator – but it is still out there

<update – I’ve changed the title of this entry from “Some, not all, Love calculator ads closed down by ASA” to the above. I had originally read the decision as hitting ads, but it was an ad (or claim) on the actual love calculator website that was deemed at fault.> The ASA has reacted to …

Googling ‘Jew’

Search for “Jew” on google, and you’ll get a link to this: google.com/explanation It seems that ‘Jew’ is used by people prejudiced against Jewish people, and Jewish people themselves refer to “Judaism”, “Jewish” or “Jewish People”. What’s nice is that Google has not played with their algorithm to artificially manipulate the results, but simply pointed …

Are your customers retards?

Calling your customers retards on your Customer Relationship System is not great practice – it is just not professional, and symptomatic of poor training and processes. Getting bits of your CRS published complete with “retard” comment – well that’s a public relations disaster – as it is for News Digitals Career One. It also turns …

Wellosphere Interconectedness

Brenda L (who this blog thinks, for some strange reason, is kiwgrll) has a great post on the interconnectedness of the Wellington blog community – the Wellosphere perhaps. Let me tweak a few things. Rowan no longer works at Trade Me – he is at Xero, where Rod is the founder/CEO. I’m also gone from …

smartkiwisaver not so smart

Good: creating a website that compares Kiwisaver options Great: Getting coverage in the SST for your website Not so great: being not “available to the public” when the article is published Down right silly: charging $30 for the privilege of looking at your site, when you can get the information for free elsewhere, and when …

More on Ferrit Quality

A little birdie sent me through the rest of the article (along with some rather serious complaining from a couple folk about the inadequacy of theline) Some choice quotes “Brayham believes the success of TradeMe will rub off on Ferrit. “TradeMe is probably one of the best training grounds for Ferrit,” he says. “ eCommerce …