Tuesday Three: 3 ways to improve your business

Where everybody gets a bargain. Buy stationary from the Warehouse – and throw away those addictive catalogues. Put a donation box in the kitchen and ask staff to pay $1 per drink from the fridge. You are providing drinks right? Go Lean – it’s really tough and takes years to do well, but Lean manufacturing …

Sky TV’s easy credit

Sky’s results came out this week – and while subscriber numbers grew the financial results were at the low end of expectations. I feel that their product is disappointing – with too much rugby translating into a general loss of passion for the game, and with an increasing awareness that in tough times paying money …

Tuesday Three: 3 ways to improve your business

Go green Turn the computers and lights off each night as you leave. Alternatively ask the security guards to do so when they do the rounds. If you have cleaners then ask then to swithcb the lights off after they are done. Go hybrid – and lose the thirsty clunky Commodore company cars and invest …

A great experience – at Experience BMW

Occasionally I get great customer service experiences – and so it is each time with Experience BMW in Auckland. At BMW stores there is no hard pressure to buy – the stores let the bikes sell themselves, and like Apple I seem to have a addiction weakness for their products. Both compamies make it easy. …

My lousy business model

Bryan Spondre keeps calling me out as a Grumpy Blogger  – and it seems I am even up for an award. It’s true, and what’s worse is that I tend to rail on the businesses that I work with – who would want to be my bank, for example? However it also seems that some …

Kiwibank Business – the bank responds well

It also appeared that they just didn’t want my business. Today I met with Andy Bray, the regional manager for Kiwibank business and Wellington area manager Brian Davies – in response to the previous post on Kiwibank Business. I’d left Brian a message last night, but I’m pretty sure they also got the message though …

“Sorry No” – Kiwibank fails business basics

Today I decided to sign up to a new bank for my main business account. I was debating between Kiwibank and ASB – as they both seem to have the best reputation. I decided to give Kiwibank a go. First I checked their website, and found a large Business Banking tab, followed by a large …

How not to launch an upgrade – BNZ

BNZ announces that their banking site is being refreshed. This brick wall advertisement appeared after logging in with my online banking number, password and that stupid netguard card: Problem is that after a little pause I got this: Which meant restarting Safari, re-entering my login and password and re-entering in some numbers from the stupid …

Tuesday Three: 3 ways to improve your business

Ask and ye shall receive Ask staff to present to the CEO their delivered improvements each quarter. In front of their peers. (this really works) Fire your unprofitable customers – that means you need to make sure you know how much each of your customers costs to service and earns you in margin Fire your …