Swan diving version two: We need a plan

Version two of the Skilling/Weldon document Swan Dive or Belly Flop is now released. The document reflects a more considered response, based on more research and analysis, along with reader and blogger comments and, it seems, just more effort.

Good job.

I read through the rest of document, and made notes about what I liked, would change and what I flat out disagreed with. Overall it is substantially better than before, with only a little of the latter.

But I found that I struggled with the overall context – it all just seemed a bit small and showed a business bias.

I struggled with why we are proposing to do all of these things? Where will it get us?

For me, as I am sure for many, it comes down to the a feeling that Lloyd and the HRL Morrison folk are absolutely right – we cannot go much further without first defining some goals, a strategy, for New Zealand.

The authors did incorporate some of that HRL Morrison & Co. thinking on their desire for an overall goal for New Zealand – but have not come up with any proposed answers.

We need “Al Gore level” challenges not just on GDP, but also on Environment and other parts of our journey to Zero Harm, on developing and sustaining the greatest people around and on making sure that the country is run effectively, efficiently and fairly.

So rather than bore you with the line by line criticisms of the Swan Dive or Belly Flop (yet), I’ll have a go at a strategy. Back soon.

Paul Reynolds on Ferrit

The nationwide embarrassment. The site we love to, err, dislike. Ferrit.

Paul Reynolds answered two questions on Ferrit (they were not mine but from BarnacleBarnes). How did he do?

Ferrit
Q. One word: Ferrit. With an investment north of $30 million dollars and traffic that is less than a deal-a day site and only slightly more than a shop selling parallel imported sports gear how can Telecom keep supporting Ferrit?

Dr Paul Reynolds: Telecom is investing in Ferrit as part of a longer term strategy. The growth and potential revenue opportunities from online retail and for Telecom are significant if New Zealand follows trends in the US and UK. In the UK online retail is in excess of 15% of all retail and is expected to grow an additional 50% this year. By helping to develop New Zealand’s online retail market from around 1% to US/UK levels, Ferrit believes it can establish itself as a valued partner to help bring a large portion of New Zealand retailers online in a trusted one-stop online retail mall for consumers. A key challenge to achieving this goal is educating New Zealand retailers (other than the handful who already do online exceptionally well) about what is needed to succeed online and providing tools to help them do this.

Q. With a charging structure that can hardly bring in much cash at current traffic levels and no sign of any forward momentum it doesn’t seem to add up. I would be really interested to know how you think Telecom can make Ferrit profitable in the medium term.

Dr Paul Reynolds: By helping equip New Zealand retailers to succeed online, Telecom helps open up worldwide retail opportunities for these retailers, as well as helping them effectively compete with overseas sites who have invested millions if not billions of dollars on their online capability and who are quickly growing their share of New Zealand retail spend (at the expense of New Zealand bricks and mortar businesses).

The one thing Dr. Reynolds did not answer was the question of profitability, and probably with good reason. Dr. Reynolds does say three things:

1: Potential retail revenue for NZ & Telecom is strong if NZ follows trends in USA and UK

2: Educating NZ Retailers is the key challenge to getting from 1% to 15% of all retail online

3: Ferrit will help NZ Retailers sell to the world by “equiping NZ retailers to sell online”

I have a different point of view.

Firstly, the potential revenue question. I agree that the online market in NZ is, Trade Me aside, poor.There is no Amazon, no Best Buy, no Yahoo shops and so forth. However Trade Me is a standout – delivering far beyond eBay would be, including elements of Amazon, match.com, along with the  motors, property and jobs sites.

On the number side I find the online share of retail sales in the USA, according to to US Census Bureau, to be just 3.3%. That excludes “Online travel services, financial brokers and dealers, and ticket sales agencies” which are are not classified as retail. Notwithstanding the popularity of sites such as Amazon and eBay this feels about right. It’s just numbers though, and as long as we stay consistent then that’s ok.

Estimated Quarterly U.S. Retail E-commerce Sales as a Percent of Total Quarterly Retail Sales:
4th Quarter 1999–2nd Quarter 2008: Source Census Bureau
4th Quarter 1999–2nd Quarter 2008

Secondly in NZ we are not doing so badly. Trade Me has 1.23 million items for sale right now. If the average time to sell is a week, average sale price is $60 and sell through rate is 20% (all top of head without looking at any real numbers) then Trade Me has about $64m in sales each month, or $770m per year. That’s excluding cars (55,000 cars listed, at say $12000 each and say 3 months to sell that’s $220m per month) and Property (57000 @ say 400,000 and 4 months = $5.7 billion per month).

The last twelve months NZ rolling retail sales were about $66 billion (Stats.govt.nz), or $58 billion excluding motor vehicles. At $770m Trade Me there for would have about 1.3% of NZ’s non motor vehicle retail. At ($770m+$220m*12 = $3.41 billion) Trade Me would have 5.2% of total NZ retail spending including motor vehicles. Both are staggering numbers. How much is Ferrit selling?

Meanwhile my guess is that if we include air travel in the stats then much of it (80%+) will be through online, lifting the overall online sales percentage even higher.

Thirdly, Ferrit is not really equipping NZ Retailers to sell online, nor educating them, nor competing overseas. The retailers should ideally be  putting up their own sites and marketing to the world, but they are trapped behind Ferrit’s branding and technology. Ferrit does not offer shipping outside of New Zealand so there is no international sales potential. It would retailers much more good to not only create their own site, but also to get on eBay, Amazon or Yahoo! shops for international sales and of course Trade Me for domestic sales.

Happily there are plenty of other efforts going on in New Zealand to help eCommerce aside from Trade Me – Torpedo7 shows how it can be done, Silverstripe provides free tools, FishPond is grabbing the Amazon space, there are some great design firms, excellent search and SEO companies and even Telecom has been doing some good things.

We are seeing some interesting stirrings at Telecom. Fixing Ferrit will be a sign that things have really changed.

Telecom CEO Paul Reynolds answers questions

Over at Geekzone Mauricio collected a bunch of questions for Telecom CEO Paul Reynolds. Today the answers came through and Mauricio has posted them – check them out.

Kudos to Dr. Reynolds for answering a substantial percentage of the questions posed. I for one posed 5 questions, and they were all answered:

Network/Investment
Q. What is your and Telecoms NZ’s position in the net neutrality debate? – Vint Cerf has praised the UK/NZ wholesale/retail separation models, but other commentators have said that the UK model has resulted in higher costs to the consumer. (via Dave Farber’s IP list). How will you work to ensure that prices to the NZ retail and wholesale consumers are low in international terms while providing a fair return to shareholders?

Dr Paul Reynolds: Net Neutrality is a very broad term that there is still much debate about – I’m not sure which definition you are asking about, so I’ll attempt to answer your question as best I can. The first point to make is that Telecom, unlike some of the US cable companies is not vertically integrated as a content and internet access provider, so we don’t have the same motivation to prioritise our content traffic ahead of other traffic, the model that has caused the debate in the States.

Where I think we have to see some intelligent management of packets is as Telecom provides the infrastructure and products at a wholesale level for VOIP, and future IP products, whatever they may be. For VoIP to be compelling it can’t just be a best efforts product – there have to be versions with a Quality of Service dimension.

I think we will also see more innovation at a Retail level in offering differentiated IP-based products. But I can say that at no stage will Telecom stop anyone from using their internet connection how they choose, assuming fair compensation.

Regarding pricing – I think it’s really important that we get the right regulatory framework for IP-based products that allows for competition and innovation, speed to market and customers being able to decide what they value.

A lot of this will be decided by the decisions that the regulator makes on IP interconnection – an area which has yet to be regulated anywhere in the world. New Zealand is going first – as we are on many issues. We are advocating that IP interconnection prices are not set by the regulator, but that consumers drive the pricing by voting with their dollars.

We feel that setting a base cost for IP services naturally leads to a commoditised market and slows innovation and investment. I’m backing Telecom’s retail business to deliver the best products with the best value proposition on a totally level playing field, and that will deliver value to our shareholders.

Mobile/Voice
Q. International mobile data roaming charges are ridiculously high – to the point where using mobile data internationally is just not viable. What is Telecom NZ doing to encourage all telcos to reduce roaming charges to sensible numbers?

Dr Paul Reynolds: International roaming charges are closely guided by agreements with overseas mobile providers and while a premium service, Telecom’s data roaming prices are competitive with other New Zealand and international mobile providers. However, our new mobile network will provide opportunities for us to partner more effectively with overseas mobile providers. Our aim will be to offer best value for Telecom’s customers.

Broadband
Q. We are still largely constrained by broadband bandwidth caps in NZ, which restricts the business models that our developers and consumers can participate in. What will you do to unleash the full internet and reduce the constraints from bandwidth caps?

As a small English speaking country, the majority of our content is generated in the US and Europe, and needs to be transported all the way to New Zealand. This is expensive and at present it would be unsustainable for us to remove data caps altogether. It’s simply a matter of distance and demand. We do, however, have a range of plans that allow customers to choose either a fixed price or overage depending on their needs. We should bear in mind than the OECD estimates New Zealand has the 6th cheapest broadband services in the world. Not bad considering the huge extra network costs we face as a result of our remoteness, small population and challenging local geography!

Vision
Q. Moore’s law and Metcalfe’s law dominate your world. Paint for us your vision of how telecommunications will look in 15 years time. (Is data access ubiquitous? What are the revenue models? How is Telecom NZ adapting to an end game where data access is like electricity?)

I think fast broadband data access will be ubiquitous and we’re heading there quickly with 10-20mbit broadband to over 80% of New Zealanders in the next 2-3 years. Also fast 3G mobile data will be available to 97% in the first half of 2009.

The revenue model is pretty straightforward: investors need regulators to set prices for regulated wholesale services that ensure a reasonable return, in order to continue to incentivise the investment. I note that in many other countries regulatory holidays or closed platforms has been the price of fibre investment. We’ve avoided that so far here in New Zealand, but it is absolutely certain that sensible pricing will be a pre-requisite to get New Zealand ahead and stay ahead.

Retailers, including Telecom, will win by being agile and innovative in developing new services on open access platforms. The future will see much less emphasis on operators developing and selling closed applications. I see Telecom Retail combining capabilities, written in software, with applications and services developed by others and bringing them together in unique and valuable packages for customers. Customers will drive the agenda. They will have real choice and will naturally buy from those that best meet their needs.

I almost purchased an apartment

Along with stocks we are also seeing a plunge in housing prices. The mortgage payment/rent equation is still wacko (it should be about 1-1) but 3 weeks ago I decided to place a tender offer on an apartment that I liked in Wellington.

With tenders you place a binding bid into a box, and when the box is opened the tenders are examined by an independent person, and then passed on to the buyer. They usually take the highest cash offer and if it meets their price then the tender is accepted and the sale is final.

Two bids were in the box when it was opened – mine and one other, which was not bad in a plunging market with news of global financial turmoil swirling around.

Interestingly those offers (well mine – I don’t know about the other one) roughly paralleled this situation in Auckland, where a “million dollar property” sold at auction for $685,000. I constructed my offer from a grounds up equation  what would I spend on a mortgage, renovation and building fees versus what I believed I would pay in rent for the place/ I arrived at a figure around two thirds of what the apartment would have listed for in the middle of the bubble.

What happened next was also eerily similar to the Auckland situation, where the vendor has gone AWOL, I guess after being disappointed in a low result.

The tender amounts for the Wellington apartment were apparently well beneath the vendor’s expectations, and so while the financial crisis worldwide expanded some more both parties were invited to bump their offers, while the vendors expectations downshifted.

I did so, and then I won.

Well apparently my tender was higher, and the vendors were willing if not keen. With a tender that is it- take the highest cash offer and move on.

But no.

Relatives of the vendors then stepped in, insisted the property was worth about $150,000 more than the second round’s highest offer and wanted to start again. The beauty of a tender for the vendor is that buyers simply place their highest bid. There is no mucking about. With this situation I felt I was already past a reasonable valuation for the property, and there was no juice left.

So I gave them 24 hours to accept the offer and then withdrew.

Those relatives may eventually eek out more from the sale, but the numbers certainly didn’t work for me and I wasn’t going to get into an overpriced auction in the midst of a global financial crisis.

The mortgage to rent ratio, after adjusting for building fees and required renovations and the like was still over 2.5 times my current rent for a superior place in Wellington at my tendered price. The new price would raise that well over 3, which is a moronic financial decision in a market that can only see housing prices fall over the next few years.

So I shall continue to bide my time until sanity prevails, and keep reiterating that current prices are froth.

The upside to this is that there seem to be plenty of cool private start-up opportunities around to throw money at across Australasia. The medium term returns from those as a portfolio are substantially higher than the medium term prospects from real estate, and they each contain a chance for making substantially more. They are also a heck of a lot more fun!

Invest now – but only in quality businesses

Linked in just raised US$76m from some strategic investors, while over in Western Australia Tanami Gold grabbed AU$12m from almost all exisiting shareholders.

In Canada vBrick systems got $11.9m – they make enterprise video systems, and managed to get Menlo Ventures and Morgan Stanley on board, amongst others.

China is also showing life, with Intel Capital investing in 3 different companies. Meanwhile in Vancouver the Yaletown fund is succesfully raising money.

Why mention these? Because now is a great time to make considered investments in quality companies. If you are going to time the market then the rule is simple: invest when everyone else is selling, sell when everyone else is buying.

Considered means making your own analysi, and buying with a margin of safety.

Quality means companies with solid earnings, growth and management teams

I use really basic rules of thumb to determine value in a hurry.

1: Examine the earnings before interest and tax (EBIT). Ask what will it be next year, and the years after, given current events. Estimate the answer.

Apple’s earnings were $6.75 billion for the last 12 months, and despite the market and recent Microsoft efforts, everything points to them geting stronger again.

2: Multiply that number by 10. Make it 15 if it is growing in leaps and bounds. That’s the rough value of the company. (for companies with no revenue yet or wild growth a la Trade Me it is a bit harder – make a model and discount back)

Apple is growing a bit, so I’ll multiply that $6.75 billion by say 12 to get $81 billion.

3: Compare that to the total debt + equity value

Apple’s market rate enterprise value is $57 billion (today), which is 8.45 times EBITDA.

4: Invest only if there is a healthy difference between your valuation and the company’s valuation. These things have risk associated with them and you can lose if the market overshoots, which it does.

$81 billon is 42% greater than $57 billion, so Apple is a good investment.

You can also use Valuecruncher to get this data automatically for you, and to lay with the assumptions of revenue and so forth. Here is Apple’s page – go for it.

Three Rules of Life – and why not to break them

I have a few rules of life that have generally served me well:

1: Never drink anything that is on fire

2: Never annoy people that cook or serve you food and never send food back

Coogee Bay Hotel ‘served human faecal matter in ice cream

3: Tailor your message to the audience

The man who saw the financial crisis coming

On the economic outlook “In 35 years I have never seen the world economy looking as dangerous as it does right now. In the West it’s all rubbish, because it’s parked on sand.”

On Freddie Mac and Fanny Mae “These two organisations are heading for the dirt. Their charts look terminal. Their dominance in the mortgage market has profoundly undermined the discipline that once kept house prices in check.”

On the future “I predict at best a slow grinding decline of everything; markets, house prices, all asset values, economic activity, happy marriages – everything that is not in short supply.”

This last article annoyed me a lot. There were plenty of economic and market prophets that got the decline right, including recent Nobel laureate Paul Krugman who wrote in the NYTimes to an audience of millions, Nouriel Roubini, who has had growing influence over the last few years, Warren Buffet (the wealthy guy) and many many others. These individuals are respected and listened to – but it still didn’t help stop the mania. One guy writing letters to all and sundry in NZ (he would have been treated as a crackpot by most as his analysis appears to be seat of pants and his style unprofessional) wasn’t going to sway things.

Perhaps he should have started a blog.

Help us with Lingopal

Lingopal

We are still putting on the final touches, but Lingopal is looking pretty good these days.

To check it out point your browser, mobile or other wise, at m.lingopal.com – and let us know what you think.

Lingopal offers phrase translation over 43 languages – with the version you see at the mobile site for now offering a selection of the 1000 total phrases.

We are putting the final touches on the downloadable version, which will look pretty similar, but be on your phone as an application.
Lingopal
The point of Lingopal is to break the ice and to start a conversation with people that speak different languages.  So while we have the standard travel and basic stuff in there, we are more interested in having a bit of fun with the phrases. This sample below from the flirting category worked pretty well for meeting a bunch of people in Sydney on Friday night. Luckily they didn’t work too well – Not only would my girlfriend take rather unkindly to any “success” with the phrases, but I was also out with friends in Oxford street – which is the gay district of Sydney.
Lingopal

Saving New Zealand from the crisis

Mark Welden and David Skilling went to Davos, got back to NZ, clearly talked a lot over beers and came up with what I can only term a business first over-reaction to the current global gyrations.

Good on them for the doing this though, and for the intention which they are following through of starting a conversation.

However their list of ideas to help deal with the incipient crisis are right wing oriented – placing business and wealthy individuals first.

I’ve sat on this post for a few days, as events are moving fast. The Australian solution is to give money to those that need it – the people on lower incomes. We all need to tighten our belts, and the higher income folk have more ability to absorb loss of income. As Obama famously said, if the lower income folk are able to earn more, then they will spread it around.

Here’s the original list of ideas, and my 2 cents worth of response:

Defer all provisional tax payments for next 24 months

That means slow paying money from business to the government. This reduces Government income, increases business income and puts an increased loan burden on the Government, meaning they need to go offshore to borrow more money, at current high interest rates exacerbated by a lower credit rating resulting from the increased debt. As a product of the Muldoon era I have a very real aversion to high levels on New Zealand Government debt with a declining currency.

Allow 100% depreciation of capital investment.

Companies pay a lot less taxes as they can expense all capital purchases (like cars, machines). The bulk of that capital would come in from overseas, so that would be really bad for the terms of trade, and again increasing our debt burden. This again reduces Government income, increases national debt and so forth.

Create a two-year tax rebate to cap income tax at 20% for returning Kiwis who have been away for over three years.

This means the Government gets less money, while highly paid ex McKinsey consultants from overseas get more money. I’d love this, but then I’d just leave each 2 years (which I seem to do anyway).

Besides, the tax rate is not really a concern with respect to living in NZ – it’s everything else. If we cared only about tax rates then we’d be in Hong Kong or Ireland. I’m not, and besides raw tax rates are higher in the USA or Australia than in NZ at the moment.

Firms that are not here do not pay tax. If firms move here, with more than ten people, give them two years of no company tax. {Financial, IT and environmental/science-based firms can move easily as they are essentially just people + broadband. }

This will reduce income to government, and encourage firms to screw with their location so they can clam tax benefits.

Actually I’d like to see the idea behind this and the previous one implemented, but the proposal is just a bit too naked and open to abuse, and would lead to a multitude of unintended consequences. The way to approach this one is to lower corporate tax rates for everyone, creating a level playing field that is better than those elsewhere. Sadly lowering corporate tax isn’t going to help balance the books.

Retain the R&D tax credit, to ensure that R&D investment is made in New Zealand.

I’m not a fan of targeted government money for business as it tends to focus businesses on Government aims rather than their market’s aims. This creates economic loss where that Government money is wasted on R&D that is not required and where business divert resources (time and money) to non essential work in order to obtain and keep a Government grant. The National proposal to remove the new 15% R&D credit is therefore good in a meta sense. Indeed I’m all for a very simple tax code – with low rates and no exemptions.

I’m beginning to believe that some Government seed money is useful, but I have yet to see it effectively applied in NZ.

I do have an investment in a company that has obtained decent amounts of Government grants over the years, but I would prefer that this tax credit just went away.

Retaining it means reduced Government income and reduced business expense. I’m beginning to detect a pattern.

Create KiwiCo. Commercial SOEs would be put into a new company similar to Infratil in New Zealand or Temasek in Singapore

We taxpayers already have Kiwibank, a good chunk of AirNZ, NZRail and the Kiwi share in Telecom. Meanwhile Infratil already exists, and while I’m sure they’d love Government money, they seem to be doing pretty well without the money nor the interference.

The SOE’s are doing just fine under the current arrangement, and another layer would just serve to add costs of the real and agency kind. Agency costs are where managers do things that the real owners (taxpayers) wouldn’t want – like NZRail under investing in infrastructure.

Create an at-scale taxpayer savings vehicle, using financial assets currently managed by the NZSF, EQC, and ACC.  There are a number of organizational options for this that would ensure that certain defined liabilities are recognized, but a material portion of these funds would take a long-term, Warren Buffet style investment approach, with a real expertise and focus on New Zealand – where it should have a real advantage, and really help New Zealand.

This is really scary. Government money would be used to boost the tiny NZ stock market rather than gaining the much higher and lower beta returns derived from a portfolio  of safe and diversified securities across geographies, industries and investment types. Warren Buffet’s Berkshire Hathaway isn’t invested in NZ, and this approach would see our taxpayers portfolio not invested in Berkshire Hathaway, which, for example, has dropped only a few percent in USD terms and soared in NZD terms over the last 3 months.

Convert KiwiSaver into a compulsory savings scheme. We must reduce our reliance on foreign capital and grow our savings pool.

Kiwisaver is doing just fine as it is, and making is compulsory will just increase compliance costs and the timing will really annoy people that don’t want to invest cash into something that is currently showing negative returns. This will increase investment into the NZX, and decrease income in the hand for average New Zealanders.

Eliminate the biases in the tax code that promote housing speculation.

This will slow home owners from buying homes and thereby move investment money into the stock market and banks.

It will also accelerate the decline of Real Estate values, making the crisis, well, more of a crisis.

Meanwhile along with Real Estate folks have also lost confidence in the markets and the banks are looking dodgy. This is shutting the gate far too late, and won’t let the horse back in.

Here are top of head three things that we can do:

1: Don’t panic. The daily market gyrations will eventually settle, and considered opinions can once again rule roost. The price versus earnings numbers have been showing crazily high values for some time now, so let the dust settle and valuations return to historical norms. Let the election play out, and don’t spend billions beyond a quiet guarantee of bank deposits.

At some stage it may pay to diversify our investment assets around the world, and take advantage of any major price/earnings discrepancies we see. This is fundamentals driven investment into global assets that show a good safe return.

2: Help those that need help, when they need it – right now people are still employed, but when problems mount then we need a plan to help get unemployed people eating, working and adding benefit to New Zealand. That does not mean borrowing to build dams, but having enough in the bank to start a few projects if we start to see large scale unemployment. There’s a recent Nobel laureate who thinks this is a good idea.

3: Open the books of the banks and finance companies. The really scary bit about this crisis is the massive value of securities that has been discounted to almost zero. That is, things that the market though were worth billions and billions are worth – well a lot less.

Forcing all operating financial institutions to open up their books and show exactly what they have will allow the market to fairly value them. I would guess that the banks operating in New Zealand have pretty conservative balance sheets, and opening the books will ease fears of investors, counterparties and individuals with deposits and loans. The “Aussie” banks are actually seperate NZ companies, owned but seperated from their Australian parents, and are subject to pretty good NZ rules on asset ratios.There aren’t really any finance companies left, but those that are woul need to do the same. I’d like to see exactly what the securities are, not just a S&P risk rating – which we now know is useless. In this computerised age there is no reason why we can ask for full, annonymised, disclosure, and let the analysts rip on to the actuals.

The NZX could push this level of disclosure out to all of the companies on the NZX, (along with increased frequency) and help restore investor confidence in the capacity of companies to absorb the hit and propser in the future.

While we wait the new Government could work on simplifying the tax code – even more. Get rid of the reasons for family trusts to exist, make company and personal tax rates the same, lose the naive capital gains tax, zero tax under say $25,000 income and so forth.

Portfolio judgement month hits hard

It’s been a rough ride for everyone on the equity markets. I really have not followed my own advice and got out of my short positions far too early and went hard into Apple long options. I’m too scared to look at the money I left on the table by existing the Fannae Mae short options I bought and sold too early, but I am guessing that it would mean an overall portfolio return of 2-300% for the year.

While I did manage to sell out about 25% of my portfolio at the top, and I am slightly ahead of the market as at end of day Friday, the news overall is grim.

My portfolio is down 36.6%, while the S&P500 benchmark is down 38.72% for the year. A Phyrric victory.

portfolio

Lotto online – lots of colour but some serious work to do

The good news for those that have only a tentative grasp of statistics and economics is that you can play Lotto online in New Zealand. It’s not bad, but a few fatal flaws need to be addressed before sales can really take off:

1: Don’t go to Lotto.co.nz – someone else owns it. Actually I feel there is an excellent case for cybersquatting here – NZ Lotteries Commission clearly owns the Lotto brand in NZ, and the owners of lotto.co.nz are just as clearly trying to profit from that NZ Lotteries brand. That owner is ICONZ/NZCity, and they should know better. Meanwhile let this stand as yet another reason to use Google rather than the url.
whois

2: The entire site is in flash/javascript(?). That’s always dangerous, and you have instantly removed all iPhone users from your target market. There probably wasn’t much overlap anyway.
nzlotteries
nzlotteries
3: It’s not bad to use, although those massive graphics could use a bit of white space. You select your numbers line by line (you can auto-pick, but you need to do it line by line), and add power ball and whatever else line by line as well.

However I tried this 8 days ago for the first time, and found that the site is closed in the two hours before the draw occurs. Considering that I was trying the site in response to a TV ad pushing people to buy a Lotto ticket during that time it seemed irredeemably frustratingly stupid.

4: So this week I jumped on earlier, and everything went swimmingly until the absolute last step – when I got this inexcusable message.
nzlotteries

Actually that was the second time I received that message. The first time I took 2 or 3 minutes to set up the ticket, while the second time I rushed and took less than a minute. It still timed out. I am guessing that’s because the ‘website’ is a local application, and I guess all of my activity on that local app wasn’t resulting in pings to the main website. Or they were too busy at the server end. Either way it is dumb. Absolutely dumb. From my point of view I was using the page constantly, with lots of interaction happening and I am left bewildered and not trusting NZ Lotteries.

The solution is threefold – first let me do a one click random pick for say 10 lines at once, including powerballthing. Second send those pings to the server so that connection does not time out. Third, and better still, move away from the local app to a real website.

5: The next interaction I received was after the draw, when a results email was sent through. This represents a wasted opportunity to let me know whether I was a winner or not. Not only is there no “you are a winner” or “you are a loser” text, but there was not even a “Check your results online now” link.

email

6: There was good reason for that – the entire secure Lotto site was down.
nzlotteries
In this day and age there is no excuse for not delivering my lotto results within 18 hours.

Overall despite some cute graphics which are sure to attract more 14 year olds to play the experience is frustrating an at times inexcusable, although the fixes are easy.

eBay’s descent into oblivion continues

I tried logging into my ebay account last night from Nigel’s computer, and this is what I got after successfully entering my password:
ebay

I have no idea what my phone number from 1999 (or was it earlier?) is, and I certainly have no way of answering a call to that number.

So I started entering my NZ number.

Firstly, the page  should automatically select “Provide new number” when you start typing text into the new number box. It didn’t.

Secondly when I eventually selected “Provide new number” another box rolled out, demanding the “answer to my secret question”. (I hate secret questions. Why should I give anyone else the keys to my life, when they already have a password selected by me?) My question was “fish”, and so I plugged in the answer “chips”, which I still am not sure was right,

Thirdly, the new number was required to be in USA format – so my NZ number was never going to work. I suppose I could have used a Skype-in number, but enough was enough, and I was locked out.

They lost me. I couldn’t login, and eBay was telling me that my business was not important.

I did manage to login just now on my own computer, (and change that secret queston), but my confidence in eBay has plummeted to new lows. I use more than one computer, so I can see a future where I am locked out, and cannot get in without this sort of debacle.

eBay has 3 great business lines – Telephony/video, payments and auctions. They appear to be doing the best job that they possibly can to destroy all of them.

Telstra iPhone: $13 per GB or $15,000 per GB? Your choice

A welcome text from Telstra the other day – my iPhone data plan has been upgraded fro free to 9 GB from 3GB. That’s great – full prices are here.

But sadly I have data switched off at the moment, as that iPhone is not in Australia, but New Zealand. I have not cracked the iPhone, and I am too cheap to pay the roaming fees of…well, that’s when it gets difficult.

Try to find the cost of data roaming in NZ on Telstra’s website. Go on. Use Telstra’s own search and links – don’t cheat and use Google.

I failed.

So I tried Telstra’s online chat, and after a short wait (much easier to wait online than on a phone) I had this conversation.

Malinda: Welcome to online assistance. You are chatting with Malinda NB:This Chat is being recorded and may be monitored for coaching purposes. If you do not wish to proceed, please close this window. {I’m recording it as well}
Malinda: The rates discussed in this Livechat are correct as at today’s date, but may vary from time to time.  Any variation will be done in accordance with the General Terms of Our Customer Terms which can be found by visiting http://www.telstra.com.au/customerterms/index.htm

Malinda: Hi, how may I help you with your enquiry today?
you: Hi can you tell me the cost of data roaming in New Zealand. I have an iPhone

Malinda: So I can provide you with the information you need and to ensure I provide you with the best solution do you mind if I ask you a few questions? {actually yes – I’ve already asked for what I need and provided the information required. Actually I am impressed with chat as you can control the conversation a lot more than on the phone}

you: I just need the  cost of data roaming in New Zealand on my iPhone. Proving hard to find on your website.

you: hello? {Malinda had dropped off for a minute or two}

Malinda: Yes thank you, I am just looking the information up for you.

you: http://www.telstra.com.au/mobile/networks/index.html is where I started…
then it gets slow..
{I was also searching for it, and failed. Malinda took a little while longer but succeeded}

Malinda: Data usage whilst overseas will cost you $15 per M/B.

you: that’s $15000 per GB right? {quick as a flash – multiplication by 1000 has always been a strong point for me}

you: While I pay $119 for 9GB a month in Australia. {as have snarky comments}

Malinda: As you will be roaming, it does not fall under your Data pack. As you are using another network

you: So how can I pay reasonable data fees for my iPhone when I am in New Zealand? {It’s a simple question, and I knew the answer}

Malinda: As above unfortunately the data charges are $15 per M/B if you are roaming. {Rhe really disturbing answer – you cannot}

you: Thanks Malinda. Could you please pass up the chain at Telstra that obviouly $15000 per GB is completey unacceptable, especially for Australia/NZ – lots of commuting between the two countries. {good luck with that}

Malinda: As your not using our network, that is what the other providers are charging Telstra for you to use that network, {I guess that’s a no on passing up the foodchain}
Malinda: Whilst I have you here, do you have any other Telecommunication services you would like us to look at today to make sure they are on the right plans?
{please. stop selling. I’m not in a good frame of mind to be sold to.}

you: Nonsense – Try using Vodafone NZ phone in Australia on Telstra – same deal.  Sort it out and customers will use it.

you: no thank you.

Malinda: I hope you have enjoyed using this Live Chat service. Please feel free to use this service again in the future for any Mobile, Internet or Fixed line enquires. Have A Great Day.

you: Thanks – cheers

So there you have it – $119/9= about $13 per GB in Australia and AU$15,000 per GB in New Zealand. Meanwhile it’s cheaper to fly business class from Perth to Auckland than it is from Perth to Melbourne, but don’t turn on your phone.

So I ask – How f#$%@g dumb are the people at Telstra, Vodafone NZ,  Vodafone Australia, Telecom, Optus and so forth?

This is like texting – when you drop the costs of interconnect then usage and revenue rises for everyone.

Revenue from foreign folk roaming in your network will raise, revenue from locals roaming afar will rise, and, more interesting, revenue from domestic data will raise – as the overall utility of data is now much higher. Billing issues will fa dramatically as the $2000 roaming surprises disappear.

Really – this stuff is not hard, just start talking sense to each other. Keep the costs sky high and we will just keep getting pissed off at your idiocy and using every means we can to avoid using our mobile devices for data.

Meanwhile a little Government head bashing to Telstra and Telecom in particular may be in the public’s interest.