Bryan Spondre keeps calling me out as a Grumpy Blogger – and it seems I am even up for an award. It’s true, and what’s worse is that I tend to rail on the businesses that I work with – who would want to be my bank, for example? However it also seems that some …
Author Archives: Lance Wiggs
Kiwibank Business – the bank responds well
It also appeared that they just didn’t want my business. Today I met with Andy Bray, the regional manager for Kiwibank business and Wellington area manager Brian Davies – in response to the previous post on Kiwibank Business. I’d left Brian a message last night, but I’m pretty sure they also got the message though …
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“Sorry No” – Kiwibank fails business basics
Today I decided to sign up to a new bank for my main business account. I was debating between Kiwibank and ASB – as they both seem to have the best reputation. I decided to give Kiwibank a go. First I checked their website, and found a large Business Banking tab, followed by a large …
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It’s the internet – so link to each other
Well done to Russell Brown over at Public Address (I said they write well) for breaking the story on the Kids Can Stand Tall debacle. It’s a good scoop after some digging into the history of the Telethon beneficiary. I won’t repeat it here – but I will get grumpy instead. I found Russell’s post …
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How not to launch an upgrade – BNZ
BNZ announces that their banking site is being refreshed. This brick wall advertisement appeared after logging in with my online banking number, password and that stupid netguard card: Problem is that after a little pause I got this: Which meant restarting Safari, re-entering my login and password and re-entering in some numbers from the stupid …
Iceberg in Wellington harbour!
I don’t know when it appeared, but Wellington harbour is sporting an iceberg today. Well done to whoever was responsible. Does anyone know anything more about it?
Tuesday Three: 3 ways to improve your business
Do it yourself Do your own book-keeping and GST returns. Print your own business cards – you own the design, not the design firm Audit your software, and stop paying licenses for anything unused
How consumers shop – some lessons
After a laughably dumb registration process (use fake data) you’ll find the ChannelAdvisor report on How Consumers Shop Online. Let’s start with a caveat – the sample size is 824 people from 29 states in the USA, but there is no information on how this sample was selected. We should probably therefore assume that the …
Why Wellington is great
Here’s how I got to WordPress camp this morning.
Car texts
3 reasons not to follow up on this advertisement in today’s NZHerald. 1: there is no specific URL which I can see delivers me to the txt car alerts page. Nor us there any way I can do anything with my non Internet surfing mobile. 2: there is no price information, and we are all …
Tuesday Three: 3 ways to improve your business
Ask and ye shall receive Ask staff to present to the CEO their delivered improvements each quarter. In front of their peers. (this really works) Fire your unprofitable customers – that means you need to make sure you know how much each of your customers costs to service and earns you in margin Fire your …
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A wonderful error message
Restore Session, originally uploaded by LanceWiggs. It was the first time I’ve seen this message, which says a lot about Firefox. The message itself is superbly descriptive, contains an apology and just the right amount of humour to defuse what could be a frustrating experience..
Phishing on Twitter
I received this DM from Wellington’s @andrewfantastic this morning: Given the state of affairs with the NBR and so forth, I clicked on the link – hoping to see a lovely rant. T’was not to be – instead Safari gave me this: The URL is and if you click through the warnings then you will …
NBR increases sales
It appears as though I made it to the front page of the NBR today. It was in an article written to defend the seemingly arbitrary and certainly poorly implemented decision last week to charge outrageous fees for access to a part of NBR’s online content: NBR publisher Barry Colman said the service was introduced …
Analysis or Opinion, Faith or Facts?
I had a good email exchange yesterday with a friend. It started after the Tuesday post on improvement – and my comment about switching from MYOB to Xero. My friend is a big MYOB fan, and challenged the assertion that Xero is better. Now I happen to believe Xero is better as a result of …
Lance Wiggs 