Techday joins the spammers

I received this on Friday from techday.co.nz: I didn’t know I had a relationship with Techday and neither was there an address of the sender included. So I clicked the Unsubscribe link and arrived here: It’s a website that I have never been to before, and I certainly don’t want to login or register. Now …

It seems BNZ’s Xero personal will allow importing

From this screenshot over on Xero’s blog we see a National Bank account is reported in amongst the BNZ ones in a beta test of Zero Personal: Actually the logo is for Kiwibank, while the text refers to National Bank. Either way Xero and BNZ are telling us that they’d like for external acccounts to …

Locking in customers with Xero and Heaps

It seems to be an emerging meme – comments in the post about Kiwibank’s Heaps and BNZ’s Xero Personal are worried that banks will create lock-in using personal financial management products. This comment is typical: Ben Lilley January 28, 2010 at 1:50 pm I really hope banks aren’t going to start using tools like Xero …

How to win customers back – the 4 difficult steps

How long does it take to bring back a customer that has had a series of bad experiences? And what do you need to do to get them back? In Simon Grigg‘s case – about 8 years, and a heck of a lot. Let’s look at the lessons learned, and I’m also going to draw …

Why is the Kindle sold in Zimbabwe, East Timor but not New Zealand?

I’ve written before about Apple’s poor attention to international people – those that travel and live in multiple countries. It’s one of the reasons that I am trying not to get too excited about the forthcoming tablet. The tablet appears to be aiming at bringing media to your knees – meaning books, movies and games …

The Independent makes me mad

Each week I read The Independent, and each week some articles in it make me mad. This week I’m writing about it. Sadly none of the articles are online yet. Air New Zealand and the Commerce Commisson The News The Commerce Commission is bringing criminal charges against Air New Zealand for price fixing. It all …

Leave me alone Gareth Morgan

Well done GMI. If you follow a recent advertisement for Gareth Morgan Investments and do the 10 Second test promo (five questions), click on “I’m not convinced – Tell me more” then you’ll get the screen above “Leave me alone” is a wonderful way to acknowledge that this was a promotion, that we are all …

Air New Zealand is the best – here are some reasons

A selection of reasons why Air New Zealand won the Airline of the Year in the Air Transport World magazine awards. Most of these refer to posts made here over the past three years, and the overarching reason is simply that Air New Zealand is a very well run business. They have kept their fares …